Troubleshooting

The AI didn't read my menu properly

Almost always a photo-quality problem. Check the picture is flat, evenly lit, glare-free, and that you can read the small print yourself when you zoom in. If it still struggles, paste the menu text instead — that avoids image-reading errors, but you should still check the extracted material and questions.

My file won't upload

Photos are shrunk automatically to help meet the upload limit. PDFs must be under 4 MB. Paste a link or paste the text instead — see the "Uploading your menu" guide for the full set of options.

A quiz question looks wrong

Questions use your menu as their main source, but AI can make mistakes. A wrong-looking question may mean the menu text was misread — check the extracted text on the menu in your dashboard. If the text is right but the question isn't, tell us and we'll look at it.

A staff member didn't get their link

Check that the staff member is approved, active, has a valid WhatsApp number and has explicitly opted in. Review any send failure. Their private link is also available in your dashboard for a manual fallback.

Something else

Use the chat on our home page, or email us — we read every message and reply by email as soon as we can. If you've hit a bug, telling us what you were doing when it happened helps us fix it fast.