Troubleshooting

The AI didn't read my menu properly

Almost always a photo-quality problem. Check the picture is flat, evenly lit, glare-free, and that you can read the small print yourself when you zoom in. If it still struggles, paste the menu text instead — that's guaranteed to be accurate because there's no image to read.

My file won't upload

Photos are shrunk automatically so they'll always go through. PDFs must be under 4 MB. Paste a link or paste the text instead — see the "Uploading your menu" guide for the full set of options.

A quiz question looks wrong

Questions are written only from what your menu actually says, so a wrong-looking question usually means the menu text was misread — check the extracted text on the menu in your dashboard. If the text is right but the question isn't, tell us and we'll look at it.

A staff member didn't get their link

Each person's link lives in your dashboard — you can copy it and send it again any time. Links don't expire, so re-sending the same one is fine.

Something else

Use the chat on our home page, or email us — we read every message and reply by email as soon as we can. If you've hit a bug, telling us what you were doing when it happened helps us fix it fast.